What AI customer service actually does
A good AI support agent reads the customer's question, finds the answer in your help docs and policies, and replies — or drafts a reply for a human to approve. It tags and routes what it can't handle.
Which requests to automate first
Start with high-volume, low-risk questions: order status explanations, how-to questions, account basics, shipping and returns policy. Leave refunds, complaints and legal issues behind an approval step.
Keeping quality high
Feed the agent your real documentation, not marketing copy. Review a sample of conversations each week. Use approvals for any action that changes money or data. Agentokia logs every run in an audit trail so you can see exactly what was said and why.
AI customer service vs. a help desk
A help desk organises tickets; an AI agent resolves or drafts answers to them. Many teams use both: the AI handles the first response and the help desk keeps the record.
Getting started for free
In Agentokia, build a support employee from a short job description and your FAQ, test it in a sample conversation, then hire it. There is no paid plan and no card required.