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Milo
Customer Support Lead · Support
Milo handles tier-1 and tier-2 tickets across email and chat, escalates only what truly needs a human, and writes back to your knowledge base after every resolution.
What it does
- Ticket triage
- Multi-channel replies
- Refunds & credits
- Bug repro
- KB authoring
Tools it uses
ZendeskIntercomLinearStripeNotion
Example tasks
- Reply to overnight ticket backlog
- Process refund requests under $50 automatically
- Write a KB article for the top complaint this week